Unit 4: English for Hotels

Aims and Objectives

In this unit you will learn to practise vocabulary related to hotels.

You will practise the following skills and functions:

• asking for and providing information
• dealing with the public

The grammar focus of this unit is:

• THERE IS and THERE ARE
• Numbers
• Time

Vocabulary

	verfügbar
	das Badezimmer
	die Rechnung
	pauschal
	übrigens, apropos
	das Zimmermädchen
	der Preis
	das Doppelzimmer
	mit Bad, Dusche und WC
	die Ausstattung
	das Stockwerk
	das Foyer
	die Vollpension
	Wellnessbereich mit inkludiertem Ankleide- und Badezimmer
	der Gast
	die Halbpension
	leider
	die Belästigung
	der Schlüssel
	der Lift
	die Lobby
	das Reisegepäck
	der Manager, die Managerin
	die Unordnung
	der Portier
	speziell angefertigt
	die Gemeindesteuer
	die Rezeptionistin, der Empfangschef
	sofort, auf der Stelle
	das Zimmerservice
	die Saison
	das Leintuch
	die Dusche
	das Einzelzimmer
	das Personal, die Belegschaft
	passend, geeignet
	der Koffer
	die Suite
	gewähren, bewilligen
	sich entschuldigen
	buchen
	sorgen für
	einchecken, sich anmelden
	auschecken, abreisen
	das Handtuch
	das Doppelbett
	freier Platz
	frei, leerstehend
	die Mehrwertsteuer
	der Weckruf

Exercises

Section 1: Vocabulary Practice

Fill in the correct translation for each of the terms below.

1. der Manager, die Managerin [?]
2. Wellnessbereich mit inkludiertem Ankleide- und Badezimmer [?]
3. auschecken, abreisen [?]
4. die Unordnung [?]
5. die Gemeindesteuer [?]
6. der Portier [?]
7. der Weckruf [?]
8. sofort, auf der Stelle [?]
9. das Personal, die Belegschaft [?]
10. die Mehrwertsteuer [?]
11. das Foyer [?]
12. der Schlüssel [?]
13. die Rezeptionistin, der Empfangschef [?]
14. der Lift [?]
15. das Reisegepäck [?]
16. einchecken, sich anmelden [?]
17. buchen [?]
18. die Ausstattung [?]
19. die Belästigung [?]
20. das Zimmerservice [?]
21. die Saison [?]
22. das Handtuch [?]
23. das Stockwerk [?]
24. die Vollpension [?]
25. sorgen für [?]
26. verfügbar [?]
27. die Dusche [?]
28. der Koffer [?]
29. pauschal [?]
30. gewähren, bewilligen [?]
31. leider [?]
32. sich entschuldigen [?]
33. die Lobby [?]
34. das Leintuch [?]
35. speziell angefertigt [?]
36. der Preis [?]
37. die Rechnung [?]
38. das Doppelzimmer [?]
39. passend, geeignet [?]
40. das Zimmermädchen [?]
41. frei, leerstehend [?]
42. freier Platz [?]
43. übrigens, apropos [?]
44. der Gast [?]
45. die Halbpension [?]
46. das Doppelbett [?]
47. das Badezimmer [?]
48. die Suite [?]
49. mit Bad, Dusche und WC [?]
50. das Einzelzimmer [?]

Section 2: Listening Comprehension

Chose the correct answer.

Recording: show transcript

This exercise can be also done purely aurally/orally:

1. What kind of room does Mrs Joyce want?

   a. 
   b. 
   c. 
   

   [?]
2. How long does she need the room for?

   a. 
   b. 
   c. 
   

   [?]
3. When does Mrs Joyce arrive at the hotel?

   a. 
   b. 
   c. 
   

   [?]
4. How much does the room cost?

   a. 
   b. 
   c. 
   

   [?]
5. How much is the VAT?

   a. 
   b. 
   c. 
   

   [?]
6. Why is the room suitable for Mr Joyce?

   a. 
   b. 
   c. 
   

   [?]

Chose the correct answer.

Recording: show transcript

This exercise can be also done purely aurally/orally:

1. What is Susan doing?

   a. 
   b. 
   c. 
   

   [?]
2. Where is Susan's room?

   a. 
   b. 
   c. 
   

   [?]
3. Where is breakfast served?

   a. 
   b. 
   c. 
   

   [?]
4. Where is Susan going to have breakfast?

   a. 
   b. 
   c. 
   

   [?]
5. Who will take the luggage to the room?

   a. 
   b. 
   c. 
   

   [?]

Chose the correct answer.

Recording: show transcript

This exercise can be also done purely aurally/orally:

1. Why isn't the room ready?

   a. 
   b. 
   c. 
   

   [?]
2. Can Mr Turner change rooms?

   a. 
   b. 
   c. 
   

   [?]
3. Where can Mr Turner make photocopies?

   a. 
   b. 
   c. 
   

   [?]
4. Mr Turner is:

   a. 
   b. 
   c. 
   

   [?]
5. When will Mr Turner change room?

   a. 
   b. 
   c. 
   

   [?]

Chose the correct answer.

Recording: show transcript

This exercise can be also done purely aurally/orally:

1. When does the client want to stay at the Gresham Hotel?

   a. 
   b. 
   c. 
   

   [?]
2. How long will he stay at the hotel?

   a. 
   b. 
   c. 
   

   [?]
3. The hotel has:

   a. 
   b. 
   c. 
   

   [?]
4. When is the hotel full?

   a. 
   b. 
   c. 
   

   [?]
5. What's an en suite room?

   a. 
   b. 
   c. 
   

   [?]

Section 3: General Comprehension

For each of the statements below, choose True or False.

This exercise can be also done purely aurally/orally:

1. Some hotels cater specially for the blind and visually impaired.

   
   
   

   [?]
2. You can book a hotel room by telephone or email.

   
   
   

   [?]
3. Not every hotel allows dogs.

   
   
   

   [?]
4. Room service doesn't take your breakfast to your room.

   
   
   

   [?]
5. Before you leave the hotel you must check out.

   
   
   

   [?]
6. The receptionist takes the luggage to the room.

   
   
   

   [?]
7. Large hotels have facilities like Room Service and Business Services.

   
   
   

   [?]
8. You can pay your hotel bill with a credit card.

   
   
   

   [?]
9. Hotels sometimes have double rooms for single use.

   
   
   

   [?]
10. A room with its own bathroom is called an en suite room.

    
    
    

    [?]

Speaking Practice. Complete the sentences you hear, using the example as a model.

Press Play to listen to the instructions:

Section 4: Grammar Practice

THERE IS, or THERE'S, is used with singulars or uncountables. Let's practise this.

This exercise can be also done purely aurally/orally:

Example:

1. There's a new hotel near the airport. (somebody in my room)
   [?]
2. There's somebody in my room. (a lift in the lobby)
   [?]
3. There's a lift in the lobby. (a gymnasium downstairs)
   [?]
4. There's a gymnasium downstairs. (an exercise area for dogs)
   [?]
5. There's an exercise area for dogs. (a bus service to the airport)
   [?]