Lecţia 2: Office Administration

Completaţi traducerea corectă pentru fiecare dintre termenii următori.

1. abilitate [?]
2. stenografie [?]
3. factură [?]
4. birou [?]
5. vânzări [?]
6. material de lucru [?]
7. director [?]
8. fişier [?]
9. calendar [?]
10. mesaj [?]
11. angajaţi [?]
12. management, conducere [?]
13. proiect de lucru, propunere [?]
14. timbru [?]
15. fotocopie [?]
16. etichetă [?]
17. contabil [?]
18. asistent personal [?]
19. a bate la maşină [?]
20. tipăritură [?]
21. poştă [?]
22. dosar [?]
23. întrevedere de afaceri [?]
24. email [?]
25. maşină de scris [?]
26. firmă [?]
27. fax [?]
28. imprimantă [?]
29. curier [?]
30. plan de lucru, proiect [?]
31. marketing [?]
32. notiţă [?]
33. plic [?]
34. fotocopiator [?]
35. şef [?]
36. efecte de birou [?]
37. agendă [?]
38. scrisoare [?]
39. masă de scris [?]
40. mesaj [?]
41. poştă [?]
42. rezerve de efecte de birou [?]
43. a semna [?]
44. ghişeu [?]
45. numerar [?]
46. a salva în fişier [?]
47. agendă [?]
48. semnătură [?]
49. înscris, proces-verbal [?]
50. secretară [?]

Selectaţi răspunsul corect.

1. A modern secretary types on:

   a. 
   b. 
   c. 
   

   [?]
2. What skills does a secretary need?

   a. 
   b. 
   c. 
   

   [?]
3. Which is correct?

   a. 
   b. 
   c. 
   

   [?]
4. Which is correct?

   a. 
   b. 
   c. 
   

   [?]
5. When dealing with visitors the secretary must:

   a. 
   b. 
   c. 
   

   [?]

Selectaţi răspunsul corect.

1. What has the secretary still to do?

   a. 
   b. 
   c. 
   

   [?]
2. Where was the manager when Mr White called?

   a. 
   b. 
   c. 
   

   [?]
3. Who has cancelled the appointment?

   a. 
   b. 
   c. 
   

   [?]
4. Who will ring back to arrange another meeting?

   a. 
   b. 
   c. 
   

   [?]
5. When can the manager see Mr White?

   a. 
   b. 
   c. 
   

   [?]

Selectaţi răspunsul corect.

1. Where is M.I.C.?

   a. 
   b. 
   c. 
   

   [?]
2. Where does Deborah work?

   a. 
   b. 
   c. 
   

   [?]
3. What's the date on the invoice?

   a. 
   b. 
   c. 
   

   [?]
4. Why is Mr Stone ringing?

   a. 
   b. 
   c. 
   

   [?]
5. What's wrong with the invoice?

   a. 
   b. 
   c. 
   

   [?]

Selectaţi răspunsul corect.

1. What do the initials PA stand for?

   a. 
   b. 
   c. 
   

   [?]
2. What does Margaret show in times of crisis?

   a. 
   b. 
   c. 
   

   [?]
3. Which of the following doesn't Mr Smith mention:

   a. 
   b. 
   c. 
   

   [?]
4. Mr Smith's PA's duties do not include:

   a. 
   b. 
   c. 
   

   [?]

Pentru fiecare dintre situaţiile de mai jos, alegeţi Adevărat sau Fals.

1. A secretary must be able to use a word processor.

   
   
   

   [?]
2. A PA does not need to be skilled in oral and written communication.

   
   
   

   [?]
3. Nowadays secretaries don't usually use typewriters.

   
   
   

   [?]
4. A secretary never arranges appointments and travel.

   
   
   

   [?]
5. In a modern office the role of the secretary is important.

   
   
   

   [?]
6. Secretarial staff file documents and invoices.

   
   
   

   [?]
7. A memo is a document which is sent to customers by post.

   
   
   

   [?]
8. Typewriters and shorthand are mostly a thing of the past.

   
   
   

   [?]
9. Secretaries do not keep diaries or send e-mails.

   
   
   

   [?]
10. Secretaries can often sign letters for their bosses.

    
    
    

    [?]

Exersaţi-vă conversarea. După pornirea înregistrării terminaţi propoziţiile pe care le auziţi conform modelului.

1. A. Switch on the printer.
   B. [?]
2. A. Ring Mr Anderson.
   B. [?]
3. A. Don't file that document.
   B. [?]
4. A. Collect the internal mail.
   B. [?]
5. A. Don't send the fax today.
   B. [?]
6. A. Don't copy those letters.
   B. [?]
7. A. Distribute the minutes.
   B. [?]
8. A. Don't type the letter now.
   B. [?]
9. A. Send it by email.
   B. [?]
10. A. Don't ask him to come tomorrow.
    B. [?]

1. Make a phone call, please. (an appointment for me)
   [?]
2. Make an appointment for me, please. (the travel arrangements)
   [?]
3. Make the travel arrangements, please. (a photocopy of this)
   [?]
4. Make a photocopy of this, please. (a cup of coffee for me)
   [?]
5. Make a cup of coffee for me, please. (some changes in this letter)
   [?]
6. Make some changes in this letter, please. (no mistakes)
   [?]

1. She does her work very well. (all the filing in the office)
   [?]
2. She does all the filing in the office. (anything you ask her)
   [?]
3. She does anything you ask her. (an English course every summer)
   [?]
4. She does an English course every summer. (a lot of translations)
   [?]
5. She does a lot of translations. (some of her work at home)
   [?]
6. She does some of her work at home. (her shopping after work)
   [?]
7. She does her shopping after work. (a lot of sport at the weekend)
   [?]
8. She does a lot of sport at the weekend. (more work than anybody else)
   [?]

1. Have you done the filing? (sent off the post)
   [?]
2. Have you sent off the post? (finished the report)
   [?]
3. Have you finished the report? (made the photocopies)
   [?]
4. Have you made the photocopies? (arranged the meeting)
   [?]
5. Have you arranged the meeting? (prepared the press release)
   [?]
6. Have you prepared the press release? (collected all the letters)
   [?]
7. Have you collected all the letters? (made that call to France)
   [?]
8. Have you made that call to France? (done everything)
   [?]

Selectaţi răspunsul corect.

1. a. 
   b. 
   

   [?]
2. a. 
   b. 
   

   [?]
3. a. 
   b. 
   

   [?]
4. a. 
   b. 
   

   [?]
5. a. 
   b. 
   

   [?]
6. a. 
   b. 
   

   [?]

Pentru fiecare dintre situaţiile de mai jos, alegeţi Adevărat sau Fals.

1. Offices have more or less the same layout in all companies.

   
   
   

   [?]
2. A large company may be divided into different departments.

   
   
   

   [?]
3. Large open offices can be divided up using partitions.

   
   
   

   [?]
4. Mail and post are the same thing.

   
   
   

   [?]
5. Using a word processor is not a useful skill for a secretary.

   
   
   

   [?]
6. Large companies do not use temps.

   
   
   

   [?]
7. Temp agencies have become popular in recent years.

   
   
   

   [?]
8. Working conditions in offices have improved in recent years.

   
   
   

   [?]
9. An accountant must always have his own office.

   
   
   

   [?]
10. Sales and Marketing are different departments in a large company.

    
    
    

    [?]

Listen to the complete recording first. Then go to the textbox and use the ‘>’ key to listen to the text section by section. Type what you hear into the textbox. For detailed instructions, read the Exercise Help.

Ascultaţi cu atenţie înregistrarea şi apoi completaţi spaţiile goale din textul de mai jos, folosind aceleaşi cuvinte.

Selectaţi cea mai potrivită posibilitate pentru completarea fiecăreia dintre propoziţiile următoare.

1. Today's office workers do more ____ make coffee and photocopies.

   a. 
   b. 
   c. 
   

   [?]
2. The PA ____ sent off the documents yet.

   a. 
   b. 
   c. 
   

   [?]
3. Get the letters ____ as soon as possible.

   a. 
   b. 
   c. 
   

   [?]
4. I'm afraid the memos aren't ready ____ .

   a. 
   b. 
   c. 
   

   [?]
5. He will ring ____ to arrange another meeting.

   a. 
   b. 
   c. 
   

   [?]
6. A secretary must ____ to use a computer.

   a. 
   b. 
   c. 
   

   [?]
7. Mr White rang to cancel his ____ .

   a. 
   b. 
   c. 
   

   [?]
8. I think you have ____ a mistake in your invoice.

   a. 
   b. 
   c. 
   

   [?]
9. Is ____ the accounts department?

   a. 
   b. 
   c. 
   

   [?]
10. It's ____ our invoice of January 13th.

    a. 
    b. 
    c. 
    

    [?]
11. My PA ____ very efficient.

    a. 
    b. 
    c. 
    

    [?]
12. We're ____ a lot of business with China.

    a. 
    b. 
    c. 
    

    [?]
13. Have you ____ those documents?

    a. 
    b. 
    c. 
    

    [?]
14. Mr Pringle needs to ____ those letters.

    a. 
    b. 
    c. 
    

    [?]
15. In the new building we're going to have a new office ____ .

    a. 
    b. 
    c. 
    

    [?]
16. My secretary's ____ include making all the travel arrangements.

    a. 
    b. 
    c. 
    

    [?]
17. I haven't had time to do it ____ .

    a. 
    b. 
    c. 
    

    [?]
18. ____ fax the documents.

    a. 
    b. 
    c. 
    

    [?]
19. Secretaries nowadays don't usually need to ____ shorthand.

    a. 
    b. 
    c. 
    

    [?]
20. Have you ____ finished everything?.

    a. 
    b. 
    c. 
    

    [?]