Unit 1: English for Telephone Communications

Index:

Aims and Objectives

In this unit you will learn and practise vocabulary related to telephone communications.

You will practise the following skills and functions:

The grammar focus of this unit is:

Vocabulary

Terms

telefonsvarer
regionskode
opptatt
telefon, ring
(U.S.)mobiltelefon
(U.S)noteringsoverføring
landskode
telefonopplysningen
opptatt
tillegg, utvidelse
fax
linje
beskjed
mobiltelefon
operatør
telefon
telefonkiosk
telefonkort
mottager
noteringsoverføring
ring
service
sentralbord
telefon
telefonkatalog
å ringe, å slå (et nummer)
å komme gjennom
å legge på
å vente
å ta
å sette over
å omdirigere, sette over
å slå av
ringetone
gule sider

Phrases

Kan jeg få snakke med ..?
Trenger du hjelp?
Kan jeg ta en beskjed?
Kan du være så snill å gjenta det?
Kan du være så snill å stave det?
Kan du ta imot en beskjed?
Hallo, hei
Hold linjen, vær så snill.
Jeg ringer deg tilbake senere
Jeg ringer fordi ..., jeg ringer for å høre om ...
Jeg ringer fra ...
Et øyeblikk, takk!
Hvem ringer?
Hvem snakker jeg med?
Du har ring feil nummer

Exercises

Section 1: Vocabulary Practice

Exercise 1: Test Yourself

Exercise Help

Fill in the correct translation for each of the terms below.

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Section 2: Listening Comprehension

Exercise 1: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. The caller wants:
    a. 
    b. 
    c. 
    ?
  2. The caller can't speak to Ms Stone because:
    a. 
    b. 
    c. 
    ?
  3. The caller decides:
    a. 
    b. 
    c. 
    ?

Exercise 2: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. The caller is:
    a. 
    b. 
    c. 
    ?
  2. The caller's name is:
    a. 
    b. 
    c. 
    ?
  3. The man is calling from:
    a. 
    b. 
    c. 
    ?
  4. The woman asks him to:
    a. 
    b. 
    c. 
    ?

Exercise 3: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. Who does the woman speak to?
    a. 
    b. 
    c. 
    ?
  2. Who does she want to speak to?
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?

Exercise 4: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. Veronica needs to ring:
    a. 
    b. 
    c. 
    ?
  2. She wants to get the number from:
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?

Exercise 5: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. The collect call is from:
    a. 
    b. 
    c. 
    ?
  2. Jane Franklin is the man's:
    a. 
    b. 
    c. 
    ?
  3. Which is correct?
    a. 
    b. 
    c. 
    ?

Exercise 6: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. Where does Mr Philips work?
    a. 
    b. 
    c. 
    ?
  2. Which is correct?
    a. 
    b. 
    c. 
    ?
  3. Where is Mr Philips now?
    a. 
    b. 
    c. 
    ?
  4. The caller's name is:
    a. 
    b. 
    c. 
    ?
  5. Which is correct?
    a. 
    b. 
    c. 
    ?

Exercise 7: Multiple Choice Questions

Exercise Help

Chose the correct answer.

Recording: show transcript
This exercise can be also done purely aurally/orally:
  1. Ms Schillaci is from:
    a. 
    b. 
    c. 
    ?
  2. The hotel is in:
    a. 
    b. 
    c. 
    ?
  3. Where is Ms Schillaci ringing from?
    a. 
    b. 
    c. 
    ?
  4. What kind of room does Ms Schillaci want?
    a. 
    b. 
    c. 
    ?
  5. How long does she want to stay at the hotel?
    a. 
    b. 
    c. 
    ?

Section 3: General Comprehension

Exercise 1: True/False Statements

Exercise Help

For each of the statements below, choose True or False.

This exercise can be also done purely aurally/orally:
  1. When you ring a foreign country, you need to know the country code.


    ?
  2. You don't need the country code to ring abroad from a mobile phone.