Leksjon 1: English for Telephone Communications

Sett inn den korrekte oversettelsen av hvert uttrykk.

1. å komme gjennom [?]
2. ringetone [?]
3. telefonkatalog [?]
4. å vente [?]
5. gule sider [?]
6. opptatt [?]
7. landskode [?]
8. Kan du ta imot en beskjed? [?]
9. telefonopplysningen [?]
10. Kan jeg ta en beskjed? [?]
11. mobiltelefon [?]
12. å ta [?]
13. operatør [?]
14. ring [?]
15. å omdirigere, sette over [?]
16. beskjed [?]
17. Trenger du hjelp? [?]
18. Hallo, hei [?]
19. opptatt [?]
20. service [?]
21. telefonkiosk [?]
22. å ringe, å slå (et nummer) [?]
23. å legge på [?]
24. Kan jeg få snakke med ..? [?]
25. telefon, ring [?]
26. å sette over [?]
27. Hold linjen, vær så snill. [?]
28. telefonsvarer [?]
29. Jeg ringer fra ... [?]
30. noteringsoverføring [?]
31. Hvem snakker jeg med? [?]
32. fax [?]
33. Jeg ringer fordi ..., jeg ringer for å høre om ... [?]
34. Et øyeblikk, takk! [?]
35. telefon [?]
36. telefon [?]
37. telefonkort [?]
38. sentralbord [?]
39. Du har ring feil nummer [?]
40. Kan du være så snill å stave det? [?]
41. linje [?]
42. Hvem ringer? [?]
43. Jeg ringer deg tilbake senere [?]
44. tillegg, utvidelse [?]
45. mobiltelefon [?]
46. Kan du være så snill å gjenta det? [?]
47. å slå av [?]
48. noteringsoverføring [?]
49. mottager [?]
50. regionskode [?]

Velg det rette svaret.

1. The caller wants:

   a. 
   b. 
   c. 
   

   [?]
2. The caller can't speak to Ms Stone because:

   a. 
   b. 
   c. 
   

   [?]
3. The caller decides:

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. The caller is:

   a. 
   b. 
   c. 
   

   [?]
2. The caller's name is:

   a. 
   b. 
   c. 
   

   [?]
3. The man is calling from:

   a. 
   b. 
   c. 
   

   [?]
4. The woman asks him to:

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. Who does the woman speak to?

   a. 
   b. 
   c. 
   

   [?]
2. Who does she want to speak to?

   a. 
   b. 
   c. 
   

   [?]
3. Which is correct?

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. Veronica needs to ring:

   a. 
   b. 
   c. 
   

   [?]
2. She wants to get the number from:

   a. 
   b. 
   c. 
   

   [?]
3. Which is correct?

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. The collect call is from:

   a. 
   b. 
   c. 
   

   [?]
2. Jane Franklin is the man's:

   a. 
   b. 
   c. 
   

   [?]
3. Which is correct?

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. Where does Mr Philips work?

   a. 
   b. 
   c. 
   

   [?]
2. Which is correct?

   a. 
   b. 
   c. 
   

   [?]
3. Where is Mr Philips now?

   a. 
   b. 
   c. 
   

   [?]
4. The caller's name is:

   a. 
   b. 
   c. 
   

   [?]
5. Which is correct?

   a. 
   b. 
   c. 
   

   [?]

Velg det rette svaret.

1. Ms Schillaci is from:

   a. 
   b. 
   c. 
   

   [?]
2. The hotel is in:

   a. 
   b. 
   c. 
   

   [?]
3. Where is Ms Schillaci ringing from?

   a. 
   b. 
   c. 
   

   [?]
4. What kind of room does Ms Schillaci want?

   a. 
   b. 
   c. 
   

   [?]
5. How long does she want to stay at the hotel?

   a. 
   b. 
   c. 
   

   [?]

For hvert av utsagnene nedenfor velg Riktig eller Feil.

1. When you ring a foreign country, you need to know the country code.

   
   
   

   [?]
2. You don't need the country code to ring abroad from a mobile phone.

   
   
   

   [?]
3. When somebody tells you to hold on, you must put the phone down.

   
   
   

   [?]
4. If a number is busy, you need to hang up and dial again.

   
   
   

   [?]
5. In the case of a collect call, the person who receives the call has to pay.

   
   
   

   [?]
6. For some services, like directory enquiries, you must ring the operator.

   
   
   

   [?]
7. Yellow pages are a good place to look for a business.

   
   
   

   [?]
8. Mobile phone calls cost more than standard phone calls.

   
   
   

   [?]
9. Fax machines are not connected to telephone lines.

   
   
   

   [?]
10. Some companies use the same line for their fax and their telephone.

    
    
    

    [?]

Taleøvelser. Fullfør setningene du hører ved å følge eksempelet.

1. A. He speaks to Barbara White.
   B. [?]
2. A. The caller leaves a message.
   B. [?]
3. A. Mr Rodriguez lives in Spain.
   B. [?]
4. A. Mr Popescu works in Bucharest.
   B. [?]
5. A. A mobile phone call costs more.
   B. [?]
6. A. You want to leave a message.
   B. [?]
7. A. You accept the call.
   B. [?]
8. A. You know her number.
   B. [?]
9. A. They use their mobile phone a lot.
   B. [?]
10. A. They often ring their father.
    B. [?]

1. A. Does he speak to Barbara White?
   B. [?]
2. A. Does the caller leave a message?
   B. [?]
3. A. Does Mr Rodriguez live in Spain?
   B. [?]
4. A. Does Mr Popescu work in Bucharest?
   B. [?]
5. A. Does a mobile phone call cost more?
   B. [?]
6. A. Do you want to leave a message?
   B. [?]
7. A. Do you accept the call?
   B. [?]
8. A. Do you know her number?
   B. [?]
9. A. Do they use their mobile phones a lot?
   B. [?]
10. A. Do they often ring their father?
    B. [?]

1. A. Does Mr Philips work in a school?
   B. [?]
2. A. Does he know the number?
   B. [?]
3. A. Does she want a double room?
   B. [?]
4. A. Does the number appear in the yellow pages?
   B. [?]
5. A. Do you use different lines for your fax and your phone?
   B. [?]
6. A. Do you want to leave a message?
   B. [?]
7. A. Do you know what time she'll be back?
   B. [?]
8. A. Do you want to call back later?
   B. [?]
9. A. Do they work in the same office?
   B. [?]
10. A. Do you want to ask any more questions?
    B. [?]

1. Can you wait a moment, please? (Take a message.)
   [?]
2. Can you take a message, please? (Ring back later.)
   [?]
3. Can you ring back later, please? (Put me through to reception.)
   [?]
4. Can you put me through to reception, please? (Tell me your name.)
   [?]
5. Can you tell me your name, please? (Spell that.)
   [?]
6. Can you spell that, please? (Phone the travel agency for me.)
   [?]
7. Can you phone the travel agency for me, please? (Say that again.)
   [?]
8. Can you say that again, please? (Help me.)
   [?]

1. Can I speak to Catherine? (Take a message.)
   [?]
2. Can I take a message? (Help you.)
   [?]
3. Can I help you? (Get back to you later.)
   [?]
4. Can I get back to you later? (Have your name.)
   [?]
5. Can I have your name? (Book a room.)
   [?]
6. Can I book a room? (Ring you back tomorrow morning.)
   [?]
7. Can I ring you back tomorrow morning? (Bring my dog in here.)
   [?]
8. Can I bring my dog in here? (Go home now.)
   [?]

1. A. Can you ring back later?
   B. [?]
2. A. Can you send us a fax?
   B. [?]
3. A. Can you help me, please?
   B. [?]
4. A. Can you put me through to him?
   B. [?]
5. A. Can you give me 50 euros?
   B. [?]
6. A. Can you tell me her number?
   B. [?]
7. A. Can you hold the line, please?
   B. [?]

Velg det rette svaret.

1. a. 
   b. 
   

   [?]
2. a. 
   b. 
   

   [?]
3. a. 
   b. 
   

   [?]
4. a. 
   b. 
   

   [?]
5. a. 
   b. 
   

   [?]
6. a. 
   b. 
   

   [?]
7. a. 
   b. 
   

   [?]

For hvert av utsagnene nedenfor velg Riktig eller Feil.

1. Your telephone manner can help to give a good impression of the company.

   
   
   

   [?]
2. You must always make people wait before you answer the phone.

   
   
   

   [?]
3. You must try to be helpful and polite.

   
   
   

   [?]
4. If you don't understand the caller you must never ask them to speak slowly.

   
   
   

   [?]
5. You must never give the name of your company when you answer the phone.

   
   
   

   [?]
6. You can save time by speaking as quickly as possible.

   
   
   

   [?]
7. If it's a long call, it's a good idea to take notes.

   
   
   

   [?]
8. If the caller wants to speak to someone who isn't there, you must offer to take a message.

   
   
   

   [?]

Lytt til hele innspillingen først. Gå deretter til tekstboksen og bruk '>'-tasten for å høre på teksten del for del. Skriv hva du hører inn i tekstboksen. For detaljerte instruksjoner, se i Hjelp-seksjonen.

Lytt godt på opptaket og fyll deretter ut hullene i teksten nedenfor ved å bruke samme ord.

Velg den riktige valgmuligheten for å fylle hullene i følgende setninger.

1. Hello. Can I speak ____ Susana, please?

   a. 
   b. 
   c. 
   

   [?]
2. She isn't in her office ____ .

   a. 
   b. 
   c. 
   

   [?]
3. Who ____ , please?

   a. 
   b. 
   c. 
   

   [?]
4. Hold on and I'll put you ____ .

   a. 
   b. 
   c. 
   

   [?]
5. I'm sorry. You've got ____ .

   a. 
   b. 
   c. 
   

   [?]
6. His mobile must be ____ .

   a. 
   b. 
   c. 
   

   [?]
7. Hello? Is ____ 061223289?

   a. 
   b. 
   c. 
   

   [?]
8. Yesterday I got a call ____ Finland.

   a. 
   b. 
   c. 
   

   [?]
9. Ask him to call me back. He's ____ got my number.

   a. 
   b. 
   c. 
   

   [?]
10. Certainly, sir. I'll pass ____ the message.

    a. 
    b. 
    c. 
    

    [?]
11. Thank you for ____ .

    a. 
    b. 
    c. 
    

    [?]
12. Can you ____ your name for me, please?

    a. 
    b. 
    c. 
    

    [?]
13. The country ____ for Italy is 39.

    a. 
    b. 
    c. 
    

    [?]
14. Try to ____ on the phone!

    a. 
    b. 
    c. 
    

    [?]
15. If the person calling speaks too fast, ask him or her to speak more ____ .

    a. 
    b. 
    c. 
    

    [?]
16. When you take a ____ , don't forget to write down the name of the caller.

    a. 
    b. 
    c. 
    

    [?]
17. Try to be helpful and ____ .

    a. 
    b. 
    c. 
    

    [?]
18. If you need an electrician, look in the ____ pages.

    a. 
    b. 
    c. 
    

    [?]
19. Are ringing ____ the same in all countries?

    a. 
    b. 
    c. 
    

    [?]
20. Do you know who invented ____ telephone?

    a. 
    b. 
    c. 
    

    [?]