Frank Turner: Hello, reception? This is Frank Turner in room 707. Receptionist: Yes, sir. How can I help you? Frank Turner: I've just checked in and come up to my room and it's in a mess. The bed hasn't been made, the shower's dirty, there are wet towels on the bathroom floor. This really isn't good enough. Receptionist: I do apologise for the inconvenience, Mr Turner. I'm afraid the last guest checked out late and the chambermaid hasn't had time to do your room yet. There is another room vacant on the same floor. The porter will take your bags to room 715 right away. Frank Turner: That's fine, thank you. By the way, I need to make some photocopies. Receptionist: No problem, sir. There's a Business Service Desk just off the lobby, and there's a list of services and prices in your room.