Today's office workers do more than make coffee, make travel
arrangements for their bosses, answer the phone, and type letters.
Office workers today are often no longer called typists or
secretaries, but administrative assistants or personal assistants.
Typewriters and shorthand are mostly a thing of the past, but modern
secretaries must do more tasks and need more skills than ever. They
must be able to use computer applications such as a word processor,
spreadsheets, databases and so on, as well as other office equipment.
In a small business, the secretary is often the first point of
contact, so he or she must make a good impression and be professional
when dealing with visitors.