Answer Sheet for Unit 4

Section 1: Vocabulary Practice

Exercise 1: Test Yourself

1. double room
2. blanket
3. vacancy
4. staff
5. facilities
6. to cater for
7. bill
8. available; vacant
9. right away
10. towel
11. charge
12. half board
13. mess
14. rate
15. to allow
16. I'm afraid
17. season
18. luggage
19. manager
20. wake-up call
21. grooming room
22. porter
23. receptionist
24. foyer
25. en suite; suite
26. by the way
27. purpose-built
28. to check out
29. suitcase
30. shower
31. twin beds
32. VAT
33. room service
34. lift
35. sheet
36. inconvenience
37. full board
38. suitable
39. lobby
40. guest
41. to apologise
42. floor
43. single room
44. to check in
45. bath
46. key
47. chambermaid
48. to book

Section 2: Listening Comprehension

Exercise 1: Multiple Choice Questions

1. A double room.
2. Two nights.
3. We don't know
4. 230 euros per night
5. We don't know. It's included.
6. The hotel caters for the blind.

Exercise 2: Multiple Choice Questions

1. Checking in.
2. On the fourth floor.
3. In the Blue Room.
4. In her room.
5. The porter.

Exercise 3: Multiple Choice Questions

1. Because the chamber maid hasn't had time to do it.
2. Yes, there's another vacant on the same floor.
3. At the Business Service Desk.
4. Satisfied with the change.
5. Immediately.

Exercise 4: Multiple Choice Questions

1. On the nights of the 1st, 2nd and 5th of September.
2. For three nights.
3. No single rooms free on those dates.
4. At the weekend.
5. A room with its own bathroom.

Section 3: General Comprehension

Exercise 1: True/False Statements

1. TRUE
2. TRUE
3. TRUE
4. FALSE
5. TRUE
6. FALSE
7. TRUE
8. TRUE
9. TRUE
10. TRUE

Section 4: Grammar Practice

Exercise 1: Substitution

1. There's somebody in my room.
2. There's a lift in the lobby.
3. There's a gymnasium downstairs.
4. There's an exercise area for dogs.
5. There's a bus service to the airport.

Exercise 2: Substitution

1. There isn't any soap in the bathroom.
2. There isn't any beer in the minibar.
3. There isn't anything to do in this town.
4. There isn't a swimming pool in the hotel.
5. There isn't an exercise area for dogs.

Exercise 3: Substitution

1. There's no soap in the bathroom.
2. There's no problem
3. There's no beer in the minibar.
4. There's no swimming pool in the hotel.
5. There's no supplement for the dog.

Exercise 4: Substitution

1. Is there a car park?
2. Is there a supplement for the dog?
3. Is there a bus service to the airport?
4. Is there anything I can do to help?
5. Is there a lift?

Exercise 5: Substitution

1. There are facilities for guide dogs.
2. There are three towels in the bathroom.
3. There are a lot of places you can visit here.
4. There are extra blankets if you need them.
5. There are too many people in the dining room.

Exercise 6: Substitution

1. There aren't any towels in the bathroom.
2. There aren't any vacancies.
3. There aren't a lot of places to visit here.
4. There aren't many rooms free.
5. There aren't enough blankets.

Exercise 7: Substitution

1. There are no facilities for dogs.
2. There are no vacancies.
3. There are no free rooms.
4. There are no towels in my bathroom.
5. There are no buses to the airport.

Exercise 8: Substitution

1. Are there any messages for me?
2. Are there many nightclubs in this town?
3. Are there any single rooms free?
4. Are there any extra charges?
5. Are there many people at the conference?
6. Are there a lot of tourists here in summer?
7. Are there any vacancies?

Exercise 9: Selections

1. May I have your passport, please?
2. What time is breakfast served?
3. Sign your name here, please.
4. Have you got a reservation?
5. Breakfast is served from 8 to 10.
6. How many rooms are there in your hotel?
7. Is there a car park in the hotel?
8. There's no soap in my bathroom.
9. I apologise for the inconvenience.

Section 5: Consolidation

Exercise 1: True/False Statements

1. TRUE
2. FALSE
3. FALSE
4. FALSE
5. FALSE
6. TRUE
7. TRUE
8. FALSE
9. TRUE
10. FALSE

Exercise 2: Dictation

1. When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Exercise 3: Cloze

1. Most
2. on
3. by
4. over
5. top
6. into
7. should
8. how
9. who
10. these

Exercise 4: Gap Filling

1. into
2. seasons
3. high
4. rates
5. full board
6. per
7. stars
8. 9.15
9. 10.30
10. 1.35
11. quarter to five
12. 4.55
13. in the morning
14. in the evening
15. in the afternoon
16. Good evening
17. Good evening
18. Goodnight
19. winter
20. spring