Answer Sheet for Unit 4

Section 1: Vocabulary Practice

Exercise 1: Test Yourself

1. manager
2. grooming room
3. to check out
4. mess
5. rate
6. porter
7. wake-up call
8. right away
9. staff
10. VAT
11. foyer
12. key
13. receptionist
14. lift
15. luggage
16. to check in
17. to book
18. facilities
19. inconvenience
20. room service
21. season
22. towel
23. floor
24. full board
25. to cater for
26. available
27. shower
28. suitcase
29. blanket
30. to allow
31. I'm afraid
32. to apologise
33. lobby
34. sheet
35. purpose-built
36. charge
37. bill
38. double room
39. suitable
40. chambermaid
41. vacant
42. vacancy
43. by the way
44. guest
45. half board
46. twin beds
47. bath
48. suite
49. en suite
50. single room

Section 2: Listening Comprehension

Exercise 1: Multiple Choice Questions

1. A double room.
2. Two nights.
3. We don't know
4. 230 euros per night
5. We don't know. It's included.
6. The hotel caters for the blind.

Exercise 2: Multiple Choice Questions

1. Checking in.
2. On the fourth floor.
3. In the Blue Room.
4. In her room.
5. The porter.

Exercise 3: Multiple Choice Questions

1. Because the chamber maid hasn't had time to do it.
2. Yes, there's another vacant on the same floor.
3. At the Business Service Desk.
4. Satisfied with the change.
5. Immediately.

Exercise 4: Multiple Choice Questions

1. On the nights of the 1st, 2nd and 5th of September.
2. For three nights.
3. No single rooms free on those dates.
4. At the weekend.
5. A room with its own bathroom.

Section 3: General Comprehension

Exercise 1: True/False Statements

1. TRUE
2. TRUE
3. TRUE
4. FALSE
5. TRUE
6. FALSE
7. TRUE
8. TRUE
9. TRUE
10. TRUE

Section 4: Grammar Practice

Exercise 1: Substitution

1. There's somebody in my room.
2. There's a lift in the lobby.
3. There's a gymnasium downstairs.
4. There's an exercise area for dogs.
5. There's a bus service to the airport.

Exercise 2: Substitution

1. There isn't any soap in the bathroom.
2. There isn't any beer in the minibar.
3. There isn't anything to do in this town.
4. There isn't a swimming pool in the hotel.
5. There isn't an exercise area for dogs.

Exercise 3: Substitution

1. There's no soap in the bathroom.
2. There's no problem
3. There's no beer in the minibar.
4. There's no swimming pool in the hotel.
5. There's no supplement for the dog.

Exercise 4: Substitution

1. Is there a car park?
2. Is there a supplement for the dog?
3. Is there a bus service to the airport?
4. Is there anything I can do to help?
5. Is there a lift?

Exercise 5: Substitution

1. There are facilities for guide dogs.
2. There are three towels in the bathroom.
3. There are a lot of places you can visit here.
4. There are extra blankets if you need them.
5. There are too many people in the dining room.

Exercise 6: Substitution

1. There aren't any towels in the bathroom.
2. There aren't any vacancies.
3. There aren't a lot of places to visit here.
4. There aren't many rooms free.
5. There aren't enough blankets.

Exercise 7: Substitution

1. There are no facilities for dogs.
2. There are no vacancies.
3. There are no free rooms.
4. There are no towels in my bathroom.
5. There are no buses to the airport.

Exercise 8: Substitution

1. Are there any messages for me?
2. Are there many nightclubs in this town?
3. Are there any single rooms free?
4. Are there any extra charges?
5. Are there many people at the conference?
6. Are there a lot of tourists here in summer?
7. Are there any vacancies?

Exercise 9: Selections

1. May I have your passport, please?
2. What time is breakfast served?
3. Sign your name here, please.
4. Have you got a reservation?
5. Breakfast is served from 8 to 10.
6. How many rooms are there in your hotel?
7. Is there a car park in the hotel?
8. There's no soap in my bathroom.
9. I apologise for the inconvenience.

Section 5: Consolidation

Exercise 1: True/False Statements

1. TRUE
2. FALSE
3. FALSE
4. FALSE
5. FALSE
6. TRUE
7. TRUE
8. FALSE
9. TRUE
10. FALSE

Exercise 2: Dictation

1. When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Exercise 3: Cloze

1. Most
2. on
3. by
4. over
5. top
6. into
7. should
8. how
9. who
10. these

Exercise 4: Gap Filling

1. into
2. seasons
3. high
4. rates
5. full board
6. per
7. stars
8. 9.15
9. 10.30
10. 1.35
11. quarter to five
12. 4.55
13. in the morning
14. in the evening
15. in the afternoon
16. Good evening
17. Good evening
18. Goodnight
19. winter
20. spring