Answer Sheet for Unit 4

Section 1: Vocabulary Practice

Exercise 1: Test Yourself

1. to apologise
2. blanket
3. half board
4. purpose-built
5. charge
6. towel
7. twin beds
8. room service
9. vacant
10. rate
11. receptionist
12. floor
13. mess
14. lobby
15. lift
16. shower
17. grooming room
18. to check in
19. double room
20. to check out
21. en suite
22. key
23. to book
24. single room
25. right away
26. sheet
27. to allow
28. manager
29. VAT
30. chambermaid
31. by the way
32. porter
33. vacancy
34. guest
35. facilities
36. bill
37. season
38. suitcase
39. suitable
40. available
41. foyer
42. staff
43. bath
44. I'm afraid
45. to cater for
46. wake-up call
47. luggage
48. inconvenience
49. suite
50. full board

Section 2: Listening Comprehension

Exercise 1: Multiple Choice Questions

1. A double room.
2. Two nights.
3. We don't know
4. 230 euros per night
5. We don't know. It's included.
6. The hotel caters for the blind.

Exercise 2: Multiple Choice Questions

1. Checking in.
2. On the fourth floor.
3. In the Blue Room.
4. In her room.
5. The porter.

Exercise 3: Multiple Choice Questions

1. Because the chamber maid hasn't had time to do it.
2. Yes, there's another vacant on the same floor.
3. At the Business Service Desk.
4. Satisfied with the change.
5. Immediately.

Exercise 4: Multiple Choice Questions

1. On the nights of the 1st, 2nd and 5th of September.
2. For three nights.
3. No single rooms free on those dates.
4. At the weekend.
5. A room with its own bathroom.

Section 3: General Comprehension

Exercise 1: True/False Statements

1. TRUE
2. TRUE
3. TRUE
4. FALSE
5. TRUE
6. FALSE
7. TRUE
8. TRUE
9. TRUE
10. TRUE

Section 4: Grammar Practice

Exercise 1: Substitution

1. There's somebody in my room.
2. There's a lift in the lobby.
3. There's a gymnasium downstairs.
4. There's an exercise area for dogs.
5. There's a bus service to the airport.

Exercise 2: Substitution

1. There isn't any soap in the bathroom.
2. There isn't any beer in the minibar.
3. There isn't anything to do in this town.
4. There isn't a swimming pool in the hotel.
5. There isn't an exercise area for dogs.

Exercise 3: Substitution

1. There's no soap in the bathroom.
2. There's no problem
3. There's no beer in the minibar.
4. There's no swimming pool in the hotel.
5. There's no supplement for the dog.

Exercise 4: Substitution

1. Is there a car park?
2. Is there a supplement for the dog?
3. Is there a bus service to the airport?
4. Is there anything I can do to help?
5. Is there a lift?

Exercise 5: Substitution

1. There are facilities for guide dogs.
2. There are three towels in the bathroom.
3. There are a lot of places you can visit here.
4. There are extra blankets if you need them.
5. There are too many people in the dining room.

Exercise 6: Substitution

1. There aren't any towels in the bathroom.
2. There aren't any vacancies.
3. There aren't a lot of places to visit here.
4. There aren't many rooms free.
5. There aren't enough blankets.

Exercise 7: Substitution

1. There are no facilities for dogs.
2. There are no vacancies.
3. There are no free rooms.
4. There are no towels in my bathroom.
5. There are no buses to the airport.

Exercise 8: Substitution

1. Are there any messages for me?
2. Are there many nightclubs in this town?
3. Are there any single rooms free?
4. Are there any extra charges?
5. Are there many people at the conference?
6. Are there a lot of tourists here in summer?
7. Are there any vacancies?

Exercise 9: Selections

1. May I have your passport, please?
2. What time is breakfast served?
3. Sign your name here, please.
4. Have you got a reservation?
5. Breakfast is served from 8 to 10.
6. How many rooms are there in your hotel?
7. Is there a car park in the hotel?
8. There's no soap in my bathroom.
9. I apologise for the inconvenience.

Section 5: Consolidation

Exercise 1: True/False Statements

1. TRUE
2. FALSE
3. FALSE
4. FALSE
5. FALSE
6. TRUE
7. TRUE
8. FALSE
9. TRUE
10. FALSE

Exercise 2: Dictation

1. When I book accommodation I always inform the hotel's reservation staff that I am blind and travelling with my dog. By telephone this information is usually well received but when I walk into the hotel lobby, completely blind, using a white cane or guide dog to navigate, I sometimes find that the reception staff are not trained to serve their visually impaired guests adequately.

Exercise 3: Cloze

1. Most
2. on
3. by
4. over
5. top
6. into
7. should
8. how
9. who
10. these

Exercise 4: Gap Filling

1. into
2. seasons
3. high
4. rates
5. full board
6. per
7. stars
8. 9.15
9. 10.30
10. 1.35
11. quarter to five
12. 4.55
13. in the morning
14. in the evening
15. in the afternoon
16. Good evening
17. Good evening
18. Goodnight
19. winter
20. spring