Answer Sheet for Unit 2

Section 1: Vocabulary Practice

Exercise 1: Test Yourself

1. memo; minutes
2. mail; post
3. invoice
4. work-station
5. office
6. typewriter
7. envelope
8. skill
9. calendar
10. shorthand
11. print
12. sales
13. firm
14. desk
15. email
16. office supplies; stationery
17. cash
18. to file
19. courier
20. staff
21. diary
22. secretary
23. printer
24. fax
25. marketing
26. file; folder
27. message
28. label
29. to sign
30. photocopy
31. schedule
32. to type
33. partition
34. layout
35. manager
36. letter
37. report
38. accountant
39. photocopier
40. management
41. agenda
42. meeting
43. boss
44. stamp
45. signature
46. Personal Assistant

Section 2: Listening Comprehension

Exercise 1: Multiple Choice Questions

1. A computer
2. Computing
3. A modern secretary needs more skills than in the past.
4. Not many modern secretaries do shorthand.
5. Make a good impression.

Exercise 2: Multiple Choice Questions

1. Send the memos
2. In a meeting.
3. Mr White
4. Mr White
5. On Thursday morning.

Exercise 3: Multiple Choice Questions

1. Britain
2. In the Accounts Department.
3. January 13th.
4. The invoice hasn't been paid.
5. It isn't in dollars.

Exercise 4: Multiple Choice Questions

1. Personal Assistant
2. Initiative
3. How well his PA dresses.
4. Watching TV

Section 3: General Comprehension

Exercise 1: True/False Statements

1. TRUE
2. FALSE
3. TRUE
4. FALSE
5. TRUE
6. TRUE
7. FALSE
8. TRUE
9. FALSE
10. TRUE

Section 4: Grammar Practice

Exercise 1: Transformation

1. Don't switch on the printer.
2. Don't ring Mr Anderson.
3. File that document.
4. Don't collect the internal mail.
5. Send the fax today.
6. Copy those letters.
7. Don't distribute the minutes.
8. Type the letter now.
9. Don't send it by email.
10. Ask him to come tomorrow.

Exercise 2: Substitution

1. Make an appointment for me, please.
2. Make the travel arrangements, please.
3. Make a photocopy of this, please.
4. Make a cup of coffee for me, please.
5. Make some changes in this letter, please.
6. Make no mistakes, please.

Exercise 3: Substitution

1. She does all the filing in the office.
2. She does anything you ask her.
3. She does an English course every summer.
4. She does a lot of translations.
5. She does some of her work at home.
6. She does her shopping after work.
7. She does a lot of sport at the weekend.
8. She does more work than anybody else.

Exercise 4: Substitution

1. Have you sent off the post?
2. Have you finished the report?
3. Have you made the photocopies?
4. Have you arranged the meeting?
5. Have you prepared the press release?
6. Have you collected all the letters?
7. Have you made that call to France?
8. Have you done everything?

Exercise 5: Selections

1. Don't put the files away.
2. Have you filed the invoices yet?
3. Mr White cancelled his appointment.
4. She made a lot of mistakes in the invoice.
5. Margaret sent me an e-mail yesterday.
6. We're doing a lot of business in Germany.

Section 5: Consolidation

Exercise 1: True/False Statements

1. FALSE
2. TRUE
3. TRUE
4. TRUE
5. FALSE
6. FALSE
7. TRUE
8. TRUE
9. FALSE
10. TRUE

Exercise 2: Dictation

1. The layout and organisation of an office depend on the type of services which it provides and on the size of the company. A large firm will probably have open office space separated by partitions into desks or work-stations. Each department in a large organisation, for example Sales, Accounts, Marketing, Production, may have its own manager and offices.

Exercise 3: Cloze

1. staff
2. have
3. will
4. however
5. include
6. and so on
7. which
8. as
9. on
10. regard

Exercise 4: Gap Filling

1. than
2. hasn't
3. off
4. yet
5. back
6. be able
7. appointment
8. made
9. that
10. about
11. is
12. doing
13. filed
14. sign
15. layout
16. duties
17. yet
18. Don't
19. do
20. already